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  Customer Comments Feedback We always appreciate your feedback of your experience on our website. Whether you have placed an order with us, or you are just browsing why not give us some feedback. Perhaps we can make the site easier for you to use, perhaps there's something that you don't particularly like or found difficult to use - If we don't know we can't do anything to put it right!! Of course if you like our website, or have placed an order in the past and would like others to hear about it, then we'd love to hear that as well. Here's just a brief selection of comments from some of our customers... |
| We survey all our customers and visitors to our website, these are our current trends as at July 2012. |
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1) Customers that are satisfied or very satified with our website. |
95.90% |
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2) Customers that find our website easy or very easy to use. (+ 1.08% since June 2011) |
92.80% |
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April 2013 I forgot to write a message and was promptly emailed to tell me this which I was very pleased, I received a thank you card from [the recipient] who received the flowers; she loved them. Tim, Aylesbury |
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April 2013 A lot easier to use than other sites on the web and very accessible. Ian, Leicester |
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March 2013 The flowers were delivered with a well above average response from the recipient...... the site is excellent, even from an international customer. Harry, Australia |
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March 2013 Booked on line but had need to contact store by phone. Friendly,helpful and efficient staff. Floral tribute was delivered to the funeral parlour and we were all very happy with the spray. Derek, Nottingham |
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March 2013 Great website, very easy to navigate. Sean, Nottingham |
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March 2013 Site very easy to use. Flowers were delivered with a well above average response from the recipient. Site is excellent. Harry, Australia |
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March 2013 Thank you very much for all your efforts. Mum was really pleased. You really went out of your way to make sure that she received the basket despite all the obstacles.I really appreciate that you went that extra mile. On this occasion you went beyond customer service and provided something more, very special. Joanna, Crete |
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March 2013 Searched under local florist as Interflora prices and options were not what I was looking for! Found the website clear and was able to choose the colour preference which I thought was a nice option to have on the website. The flowers were very nice, and customer service was good, as was the correspondence. Steve, Nottingham |
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February 2013 [As an existing customer] good to get the initial email 2 weeks before - prompted me to use your site preferentially. Easy to navigate through the themed menus for Valentine's Day. Wife delighted by the Valentine's Day flowers. Mark, Nottingham |
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January 2013 Easy to find way around - lots of choice - loved the extra ideas to put with flowers for special occasions. Was looking for a last minute 40th birthday present - found everything I needed! Looked at few local florists in Wollaton area on internet and your website and choice was far superior. Julie, Leeds |
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December 2012 First time I had ordered flowers on line (had previously ordered many times by phone) Easy to do on line, quick, efficient and my Aunt/Uncle loved the flowers. I would use this service again. Thank you Gareth, Canada |
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December 2012 I just want to let you know that I an very happy with the service you provided for me recently. My friends loved the flowers, the wine selection, the brandy and the chocolates and said it was an amazing hamper. Thank you very much for such a nice presentation. I'll be sure to use your service again. Tony, Ireland |
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November 2012 The website was very easy to use. It had good pictures to show the styles of bouquets available. Ian, Telford |
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November 2012 Website ultra easy to use! nice and colourful and really easy to find what i wanted. I definately use this site again, so easy with a small baby and flowers to order! Flowers arrived within a few hours delivered by a very friendly man and were gorgeous! Thank you Michelle, Nottingham |
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October 2012 I have used a few [florists] in the Long Eaton & Stapleford area but none as good as Andersons. Debbie, New South Wales, Australia |
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September 2012 Very good service! Anthony, Nottingham |
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August 2012 Just received this text from my boyf's Mum - "Thank you so much for the flowers and wine, they have just been delivered and are beautiful" Another happy customer :-D Heidi, Isle of Man, via Facebook |
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August 2012 There was a problem with [my order] and the staff called me on the phone to sort it out making sure they were able to deliver my order. That was excellent customer service. Thank You. Carole, Horsham |
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August 2012 I always try to find a local florist to the person receiving the gift - have been let down by average flowers from the big names and they are not cheap either. The recipient loved her flowers [from you]. Sarah, Chesham |
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August 2012 I have used your website before and found it very user friendly. I especially liked the sections and groups the selections were split into. It made it easier to shop for what I wanted. Don't change too much, I think you have a great establishment and it would be a shame to take the originality away from it. Mark, Nottingham |
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August 2012 I googled for florists in Nottingham and some of the florists were very difficult to deal with via the Internet. Your website was a dream to navigate at a time when l was stressed and soooooooooooo far away. I really appreciated your services. I would definitely use your services again. My sister-in-law sent me a photo of the flowers and they were exactly as described. Thank you. Gail, Victoria, Australia |
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August 2012 What FANTASTIC service - ordered at 9.25 am and delivered by 11.00 am. Great products, masses of choice and made my brother and sister-in-laws day ! - Loved the red, amber, green banners that give delivery options available. Gail, Bristol |
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July 2012 You compare very well too all the other options in fact I would say your service is exceptional and your website pretty clear and simple to use. Susan, Pasadena, USA |
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June 2012 Also have to say that the flowers hubster ordered from @AndersonsNottm were beautiful and made me so happy yesterday :) @GemWFavours, via Twitter |
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April 2012 I have used your site several times to send flowers to a friend in Nottingham from Wales, the service is excellent. Your staff are efficient, polite and welcoming each time I place an order and the flowers and gifts are always perfect. Having been fortunate enough to find your company I would not use anyone else. Justin, Wales |
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April 2012 Website is well laid out - also had the pleasure of speaking to your staff in the shop........always lovely. If ever I buy flowers, it's from you. Ben, Nottingham |
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March 2012 The floral tribute you sent for a funeral I had to attend was absolutely beautiful. Everything looked so fresh and the colours were beautiful. I was very satisfied with it. Jean, Norfolk |
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March 2012 Simple - no fuss and very easy to use. Felt confident ordering from it and I usually order flowers over the phone. Jeannie, Buckinghamshirem |
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March 2012 Customer Support: Well Above Average:I forgot to put the name of the recipient and was contacted by email and was able to rectify my mistake in good time. Linda, Nottingham |
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March 2012 I looked through quite a few websites before coming accross yours and was very impressed with the prices and layout which made things easy. Tracey, Anon |
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March 2012 Excellent service, [you] even rang me up to ensure I had the correct type of flowers for the occasion! Will definitely use them again. Surekha, Nottingham |
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February 2012 Thank you very much for handling the above order so well. Our friends were delighted with the basket of flowers. It's always a little bit of a leap of faith when one purchases over the Internet and particularly when the order is placed in another country. You folks exceeded our expectations - thank you very much!! Peter, Canada |
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January 2012 I like the easiness of your site and the quality of your goods never faulters - please strive to maintain this. Julie, Nottingham |
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December 2011 [You] made my girlfriends weekend - Thank you. She was still smilling the day after her break Jay, Yorkshire |
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December 2011 I just wish to express my deepest appreciation for your helpful service that made it possible to deliver my gift overnight with only a very vague destination provided. Thank you very much. Siaw, Malaysia |
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December 2011 I am in Australia so was dependent on your website being clear and releavant as I had no local knowledge. I was extremely impressed with the website and my sister was delighted at the quality of the flowers and hampagne - well done ! Michael, Australia |
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November 2011 You have a very user-friendly site for someone that is ordering from outside of your country (Africa!) and your prices are certainly affordable and the flowers on offer look truly stunning! Wendy, South Africa |
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November 2011 I had forgotten to include a greeting and the peoples address was incomplete. I was contacted by Andersons and I sent an email with the corrected data and they delivered the gift with all the right information and greeting. Many thanks for your efforts on my behalf. I can tell you that the recipients were delighted with the gift John, California USA |
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November 2011 Easy to use and excellent results. Jean, Dorset |
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November 2011 I will not use Interflora again after having to complain.[very satisfied with your website] Tracy, Hampshire |
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November 2011 I searched a few [other florists websites] .... but you were the only one to offer what I needed and your prices were very fair. Lori, Canada |
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November 2011 Delighted with the prompt delivery. Thank you. Ann, Ireland |
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October 2011 The offer of a reduction in price and free delivery by not using Interflora or other third party was what made me buy direct [from you]. The delivery we requested was made to our office in Nottingham where a lot of flowers are delivered. Our reception remarked that they were the nicest flowers she had ever seen Michelle, Nottingham |
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September 2011 Easy to use layout and very easy to find what your looking for.................... Daniel, Nottingham |
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August 2011 Very happy with the website and with the product !! Thank you very much! Sandra, Essex |
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August 2011 You really are so kind as well as professional, the service you give is second to none ....... if ever we are back in Nottingham for a visit we will come and say hello to you all. Helen, Western Australia |
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July 2011 My husband LOVED the arrangement and when I got to Nottingham I was able to see them as well. SO PRETTY!!!! and they lasted the entire week I was there. JeanMarie, California |
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July 2011 You have a range of floral gifts which give a good idea of size, content and cost before commiting to an order.My mum-in-law lives in Nottingham. I don't see her much but I know she really loves flowers and she always remarks on how lovely yours are. So happiness all round! Val, Sutton Coldfield |
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May 2011 The flowers arrived on date specified and were as described on website - Absolutely perfect. Diane, Nottingham |
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May 2011 The site was very easy to use, it was bright and the choice of flowers was really good. Michaela, Nottingham |
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April 2011 Please pass on your staff how lovely the floral tribute was that was sent for the funeral .. It far exceeded our expectations and was noticeably of a very high standard. Patricia, Kent |
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March 2011 I would just like to say, we got a phone call to tell us, the flowers that were sent were beautiful and brightened the whole room,being in Australia we rely on the professionalism and honesty of a reputable florist like yourselves. Helen, Australia |
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March 2011 I am VERY pleased with your service. You went above and beyond on the delivery to my mum on Mothers Day weekend....you guys were affordable on flowers and delivery, I knew what I was ordering and you didn't just drop the delivery at the door and run. Jake, Texas USA |
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February 2011 My cousin was delighted with [the flowers] ...it brightened her birthday. Thank you Shelia, Doncaster |
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February 2011 Everything is just awesome, thank you for your excellent service.. Osman, Turkey |
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February 2011 The follow up of a query was excellently handled and the speed of the delivery was within hours of my order. The flowers were lovely. Karen, Loughborough |
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January 2011 Many [other florists were] not prepared to deliver the same day as you did.. Susan, Wigan |
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January 2011 The ease of use of your website was the main attraction as others were too difficult to navigate. Greg, Ireland |
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January 2011 I used your company to send flowers to my sister ... on birth of first baby. i was delighted that you responded twice personally by email. My sister was delighted with quality of flowers and the bear.I found your website very user friendly. Roni, County Cork, Eire |
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January 2011 "The site is very user friendly...... you guys have a various products which is amazing Shiraz, Kuwait |
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January 2011 "This was the easiest web site that I have ever used. It was easy to find what I wanted, easy to order and easy to pay - excellent. Eddie, Nr. Carlisle |
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January 2011 "I ordered my Roses Wine Balloon & Chocs for my Mother-in- Law she was absolutely delighted, and said the presentation & flowers were excellent ; Jacqueline, Kentucky USA |
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January 2011 "You seemed to be the only supplier that offered exactly what I wanted in an easy to find way! Well laid out; Elizabeth, Nottingham |
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November 2010 "Excellent presentation of goods, and quick customer service response. David, Florida |
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November 2010 "The website overall is easy to use and done in a creative way so that it does not look very mechanical and rather looks warm. Bilal, Abu Dhabi |
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November 2010 "The delivery was earlier than expected and the quality of the roses was exceptional. My girlfriend (now fiance) was very very impressed and I would be forever grateful for making my proposal day so special. There were other florist in the Notthingham area but your website stood out. Ernest, Canada |
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October 2010 "Good wine and was delivered on scheduled time. Kumar, Delhi |
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October 2010 "Thank you for your very prompt service. The website was top of the search engines and easy to use.....my friend who's 40th birthday it was had a very pleasant surprise and was very happy with the gifts he received. Jenny, Swansea |
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September 2010 "The gift was well presented and the order was delivered on the day requested. Elaine, Lincolnshire |
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September 2010 "Your website is brilliant and easy to use! My girlfriend works in Nottingham and I in London so you were an amazing help Aaron, Bishops Stortford |
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September 2010 "Thank you for your very prompt service. The website was top of the search engines and easy to use. ... my friend ....was very happy with the gifts he received. Jenny, Swansea |
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September 2010 "Very professional - quick and straightforward to order - instant response." Jennifer, London |
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August 2010 "A very comprehensive and stunning choice of flowers. I particularly liked the facility to 'choose by colour', which is highly unusual and most helpful." Gail, London |
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June 2010 "Found your site easy to use and my daughter loved her flowers which were excellent, have also used your shop which was great" Mrs Douglas, Lincolnshire |
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May 2010 "I would say that your site was of significantly higher quality than most of the other local nottingham florists i checked before placing my order" Neil, Lincolnshire |
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April 2010 "I received a bunch of flowers, chocolates and soft bear as a get well soon gift i deffinatly feel better, its made my day and all was perfect right down to them being delivered to my door, thankyou so much" Anon, Nottingham |
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April 2010 "I could not be happier with your website....I couldn't make a choice, it all looked great! " Lisa, Victoria, AUSTRALIA |
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April 2010 "Very good, love the price options and that the images are not the most expensive size ...." Katie, London |
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March 2010 "I placed an order for Mother's Day and was very impressed that this was delivered on the day and that someone called to verify a change in order. very efficient service ...." Catherine, Nottingham |
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March 2010 I chose you over other competitors because I felt you had the easiest website to use and the widest range of flower displays. Alicia, Nottingham |
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March 2010 As i expected fresh and crisp flowers, presentation very good...................................................... Wayne, Nottingham |
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March 2010 The friend I sent the present to phoned later in the day to say how pleased she was with the gift. Very good service! Jilly, Nottingham |
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January 2010 The Flowers were absolutely beautiful, my wife loved them. Service was great and flowers lasted well. Dennis, Wollaton |
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December 2009 No glitches, extremely good value for money, you are local & order was delivered exactly as requested & was perfect, thanx Di, Newark |
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December 2009 The flowers and the service were brilliant.........................................the web site was very easy to use. David, Huntingdon |
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December 2009 Since I have been using your website I've never had any problems and you are always very helpful and respond very quickly - more than happy with the service and how efficient you are ..... Daniel, London |
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December 2009 The Flowers were absolutely beautiful, my wife loved them. Service was great and flowers lasted well.[web site] was very easy I would recommend to all Dennis, Nottingham |
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December 2009 The quality of the flowers was excellent - much better than other services I have used. Delivery was prompt. I am very pleased with the service and will use it again. Ann, London |
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December 2009 There were lots of lovely gift ideas. It was my first visit to your site and the delivery was very fast. I will visit again Sam, Nottingham |
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November 2009 Love the choice and the fact you can order very last minute for next day delivery - brilliant! Jenny, Cheltenham |
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November 2009 I have to say I am overwhelmed and extremely impressed with level of personal, customer service. Phil, Nottingham |
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November 2009 I really never expected it [to be] so easy to buy flowers online ... you're the first web site I clicked on and you're going be the only one I'll ever use.. Mohamad, Kuwait |
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November 2009 Easy to use and fast. Davide, Turin ITALY |
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October 2009 I couldn't get Interflora's website to take my order electronically - you made it very easy. Patricia, Gloucestershire |
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October 2009 I do a lot of shopping online and if I hadn't liked your website I wouldn't have ordered from you. Plus, I live in Canada and I wanted a local Nottingham florist to deliver important birthday flowers to my aunt (My aunt said the flowers were beautiful!) Maureen, Ontario CANADA |
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October 2009 I found [your website] very easy and straightforward to use - couldn't fault it. I ordered at 6pm Thursday and order was delivered next day. Brilliant! Julia, Nottingham |
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September 2009 Great site. Was looking for local delivery .. and good choice of bouquets. After a quick search was clear your site met my criteria. Whole process easy and quickly completed, was impressed. Angela, Milton Keynes |
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September 2009 Extensive website – very easy to use. Telephoned also for advice on flower type for gift – spoke to Katherine, very helpful and efficient. Helen, West Midlands |
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September 2009 I ordered these flowers on Saturday for delivery on Monday.......thank you for being prompt in delivery, delivering what and when you advertised and providing very good quality. Stephen, Nottingham |
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August 2009 As good as it gets ! The flowers were delivered properly and in good condition...Thank you for your excellent service! Maurice, Chelmsford |
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July 2009 Just to let you know that I ordered flowers from Australia to deliver to my sister ..... and she said they were just beautiful. Thanks heaps for the prompt delivery and great website, will definately use again. Lisa, Australia |
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July 2009 Just a note to let you know I thought the service was very good ..... the gift was received in good time and as expected Christopher, London |
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June 2009 First time I have ordered flowers online – cracking service, really impressed. Alex, Nottingham |
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June 2009 Just keep doing a great job.......my girlfriend said that the flowers she received were "the best, most amazing flowers ever!" Adam, London |
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March 2009 I just finished my 2nd order online, I find it a good site. Easy, specific, good information, and variety. Thanks. Scott, Texas USA |
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December 2008 I appreciate you taking the time to ensure that they arrived to the correct location ~wonderful customer service. Beryl, Michigan USA |
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October 2008 Ordering from your website was really easy ...The online chat was very efficient, especially since I'm ordering from California. Mike, Santa Rosa, California USA |
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